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Let’s Talk Zillow

Most consumers don’t realize that when they click “Contact Agent,” they’re usually not speaking to the listing agent.
Annie Clougherty  |  June 23, 2025
 

The Hidden Truth Behind “Contact Agent” Buttons

Most consumers don’t realize that when they click “Contact Agent” on Zillow or Redfin, they’re often not speaking to the actual listing agent. Instead, they’re being connected with a paid advertiser — someone who may have never stepped foot inside the home, met the sellers, or even specialized in Coastal Orange County real estate.

As a top Compass agent serving Newport Beach, Laguna Beach, Corona del Mar, and the surrounding coastal communities, I’ve seen how this small misunderstanding can lead to costly mistakes for buyers and sellers alike. Real estate is personal — and when millions of dollars are on the line, you deserve insight, not automation.


When Algorithms Miss the Mark: The Zestimate Problem

Take this recent example: a home in Orange County received a strong offer at $12.5 million, yet Zillow’s algorithm estimated it at $6 million. That’s a staggering $6.5 million discrepancy — hardly a rounding error.

No offense to the robots, but they haven’t seen your kitchen remodel, your ocean-view terrace, or your neighbor’s yard that’s been untouched for a year.

Zestimates are not appraisals; they’re rough estimates based on outdated or incomplete public data. For luxury real estate along the coast, where architecture, condition, and location nuances drive enormous value swings, algorithms simply can’t keep up.


Why Local Expertise Matters in Coastal Orange County

Every home in our market tells a story. From the mid-century estates in Dover Shores to the modern oceanfront masterpieces in Laguna Beach, no two properties are alike — and neither are their values.

That’s where local expertise comes in. When I price a home, I combine:

  • Firsthand knowledge of comparable listings and recent off-market sales

  • Deep relationships with agents, builders, and appraisers

  • Experience navigating luxury buyer behavior and market timing

It’s not guesswork. It’s strategy. And in Coastal Orange County, strategy sells homes.


The Compass vs. Zillow Case: Why It Matters for Sellers

You might soon hear more about Compass’s lawsuit against Zillow — a case that could reshape how listings are shared online. The issue centers around a rule requiring listings to appear on Zillow within 24 hours of being marketed elsewhere.

This rule removes flexibility for sellers who prefer to test the market privately, such as through Compass Private Exclusives, where listings can be marketed discreetly to qualified buyers before going public.

Compass believes — and I agree — that this kind of rule hurts both agents and consumers by stripping away choice and control. Sellers deserve the freedom to market their home strategically, not according to an algorithm’s timeline.


Real Strategy vs. Algorithms: The Annie Clougherty Difference

As a seasoned Realtor specializing in Coastal Orange County luxury homes, I approach every property with one goal: to sell it strategically and successfully.

Algorithms can’t walk through your home and recognize the craftsmanship of your finishes, the tranquility of your backyard, or the emotional pull of your ocean view. But I can.

When I represent you, I:

  • Conduct a personalized valuation based on real-time market insights

  • Craft custom marketing strategies tailored to your property’s unique story

  • Leverage Compass’s industry-leading technology to reach qualified buyers

  • Negotiate with precision to maximize your return

Because selling a home in Newport Beach, Corona del Mar, or Laguna Beach isn’t just about numbers — it’s about understanding people, timing, and value.

 

#dudewithasign #zillow #agentsofcompass #clientsofcompass #annieclougherty #oc #realestate #thebrokeagent

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